Ricky has tailored Performance Management System for different clients including F&B, jewelry, sportswear, cosmetics, appliances, property management and non-government organizations. These systems cover a wide range of business objectives: customer experience, leadership development, service enhancement, quality consistence and staff motivation.
The performance management system design is comprehensive and it assures results by facilitating alignment of senior management, integrating implementation of system tools, elevating competence of management, enhancing skills and attitude of staff and most importantly on-site consultation.
Ricky is experienced in Customer Experience Management through Customer Journey Mapping and facilitating organization change. He is strong in identifying critical pain-points and gaps, and inspiring solutions by process improvement.
His clients include Chow Tai Fook Jewellery Co. Ltd., Tag Heuer, Tse Sui Luen Jewellery (International) Ltd., Fairton International Group, Imagine X Group, Liuligongfang Hong Kong Co. Ltd., Nike Hong Kong Ltd., Shiseido Hong Kong Ltd., Hong Kong CSL Ltd., Marks & Spencer (Asia Pacific) Ltd., Sogo Hong Kong Co Ltd., Broadway Cinema, Jumpin Gym U.S.A., MSIG Insurance (Hong Kong), The BSC Group, Super Star Group, Victoria Harbour Restaurant Group, Tang Kung Chinese Restaurant, CLP Power HK Ltd., Leisure and Cultural Services Department, The Land Registry, The Kowloon Motor Bus (1933) Ltd., The HK and China Gas Company Ltd. (Towngas), Christian Family Service Centre, SGS HK Ltd., Intertek Hong Kong and The Cosmetic and Perfumery Association of HK, etc.
He also conducts in-house and public seminars. Clients included MTR Corporation Ltd., Sun Hung Kai Properties Ltd., Quality Tourism Services Association, Airport Authority Hong Kong, The Hong Kong Federation of Restaurants & Related Trades Ltd., Amway Hong Kong Ltd., China Resources Vanguard and Mirabell Footwear Ltd., etc.
Before joining Tiptop, Ricky worked for Fairwood Holdings Ltd. and Caf’e de Coral Holdings Ltd.. In his previous employment, he had held different positions in training, marketing, operations system development and operations management. His versatile experiences and skills provide a broadened view to achieving business results.
He also worked in Tung Wah Group of Hospitals as a social worker.