Corporate Training – Service Management

Understanding Customer Experience Management

Everything is now changing quickly: technology, our customers, our workforce, and the market we are in. What remains unchanged is the need to keep customers’ satisfied and convert them into loyal customers. This is easier said than done. Tiptop can help you understand your customers and the market trends, so to build the foundation of customer experience management, and in turn convert more satisfied and loyal customers.


  • The new trend and challenges of Customer Experience Management
  • 5 gaps between expectation and reality
  • 5 key values of which customer concerns
  • 4 keywords to Customer Experience Management
  • Essential tools for Customer Experience Management

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